Who is responsible for your information
RealAlma’s registered office is at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. For website inquiries, RealAlma determines why and how the information is used. When RealAlma works on a client’s landing page, lead flow, CRM, or follow-up system, the written service agreement defines the client’s and RealAlma’s respective responsibilities. Privacy questions and requests can be sent to admin@realalma.com.
Information you provide
If you email or call RealAlma, we may receive your contact details, business website, landing-page or advertisement link, service information, and other business information you choose to provide. Do not send passwords, advertising-account credentials, payment-card data, customer records, health information, or other sensitive material through ordinary email.
Website and client-service records
Our hosting and communications providers may process standard technical records such as IP address, browser type, request time, device information, and security logs. During an authorized client project, RealAlma may process the website configuration, test submissions, integration settings, and workflow records reasonably needed to audit, build, test, or support the agreed service. Live customer data is handled only when the written scope, access controls, retention rules, and applicable law permit it.
Anonymous website analytics
RealAlma uses Vercel Web Analytics to see anonymous, combined website statistics such as page views, visitor counts, referring sites, countries, browsers, and device types. It does not use third-party cookies, keep visitors’ IP addresses in the analytics dashboard, or show RealAlma the name, email address, or phone number of a visitor. Analytics records are not joined to client lead records. Do not place personal information in website URLs.
Purposes and lawful grounds
Information may be used to answer inquiries, take requested pre-contract steps, perform an agreed technical or automation service, support the client, secure the website and systems, measure agreed technical and conversion events, maintain business records, and meet legal obligations. Depending on the activity, processing may rely on consent, a contract, a legal obligation, vital interests, public interest, or a legitimate interest assessed against the person’s rights.
Service providers and disclosure
RealAlma may use hosting, email, telephony, speech, AI, messaging, scheduling, CRM, monitoring, and professional-service providers where needed to operate an agreed service. We do not sell personal information. Information may also be disclosed where required by law, to protect rights or safety, or as part of a legitimate business reorganization subject to appropriate safeguards.
Retention and security
Records are retained only as reasonably needed for the stated purpose, contractual requirements, security, dispute resolution, or law. RealAlma uses proportionate organizational and technical safeguards, but no system is completely secure. Client-service retention periods will be documented in the applicable service configuration or agreement.
Your privacy rights
Subject to applicable law, you may ask to be informed about processing, access your information, correct it, object to or restrict certain processing, request deletion or portability, withdraw consent, and raise a complaint with the Nigeria Data Protection Commission. To make a request, email admin@realalma.com. RealAlma may need to verify your identity and may retain records where law or another valid ground requires it.
International processing and changes
Providers may process information in countries other than Nigeria or your own country, subject to applicable contractual and legal safeguards. This notice may change as RealAlma’s service and legal obligations develop; the current version and its update date will be posted on this page.