Website information
This website describes RealAlma’s hotel voice service and available configuration options. It is general information, not a binding offer, service-level commitment, revenue promise, safety certification, or representation that a particular integration or workflow is available for every hotel.
Written service agreement required
An email, call, meeting request, or website visit does not create a customer, agency, fiduciary, booking-agent, or other professional relationship. Scope, fees, included usage, overages, onboarding, integrations, call notices, data handling, support, service levels, cancellation, and responsibilities must be agreed separately in writing.
Hotel service boundary
RealAlma is an automated hotel call-handling tool, not an emergency service, payment processor, security desk, or substitute for hotel staff. Emergency, safety, complaint, payment-dispute, group, VIP, and uncertain requests must follow the hotel’s approved human handoff. Hotels remain responsible for room information, rates, availability sources, booking rules, staff availability, and escalation paths.
AI and communications limitations
Automated speech systems can misunderstand guests, names, dates, room requests, availability, or unusual situations. Telephony, internet, AI providers, hotel systems, booking engines, and messaging services can also fail or become unavailable. Human escalation, monitoring, testing, and fallback procedures must be defined for each hotel setup.
Bookings and results
RealAlma does not guarantee call volume, room availability, completed bookings, stays, payments, revenue, savings, or profit. A booking may be confirmed only when the hotel provides an authorized live availability source and rules that permit confirmation. Otherwise, the service records a request or hands the call to hotel staff.
Customer authority and compliance
Hotels are responsible for having authority to route calls, provide system access, configure AI, recording or transcription notices, contact guests and staff, and process reservation information. Each party remains responsible for the privacy, consumer, communications, employment, hotel, and data-protection duties that apply to it.
Payments and messaging
Where enabled, RealAlma may request a payment link from the hotel’s authorized payment provider and send it through an approved SMS or WhatsApp channel. RealAlma does not ask guests to speak full payment-card details to the voice agent and does not guarantee delivery of a message or completion of a payment. The hotel remains the merchant responsible for prices, refunds, chargebacks, receipts, taxes, and guest payment disputes.
Privacy and cookies
Use of the website is also subject to the Privacy Policy and cookie notice. Optional cookies or similar tracking technologies will not be activated without the required choice. Necessary cookies may be used for security, administrator authentication, and remembering cookie preferences.
Location and applicable law
RealAlma’s registered office is at 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom. These website terms are governed by the laws of the Federal Republic of Nigeria, without limiting mandatory rights that may apply to a visitor or customer under another applicable law. Any customer-specific dispute process must be stated in the signed service agreement.
Accuracy, external services, and changes
Reasonable care is taken with website content, but it may change without notice and may contain errors. Third-party names and services belong to their respective owners; references do not imply endorsement or a live integration. RealAlma may update these website terms as the product and legal requirements develop.